All FTP & Chill products are made to order and fulfilled by Printful, our global print partner.

Printful operates production facilities in Australia, the United States, the United Kingdom, Canada, and Europe. Your order is automatically produced at the facility closest to your delivery address, helping reduce delivery times and unnecessary shipping distance.

Yes. We ship to Australia, the USA, the UK, Canada, and many other countries worldwide.

Shipping availability, costs, and delivery estimates are shown at checkout based on your location.

Because each item is made to order, production typically takes:

• 2–5 business days for most apparel
• Slightly longer during peak periods (such as holidays or major sales)

Once production is complete, your order is handed to the courier for delivery.

Shipping times vary depending on your location and local courier services.

Australia

Estimated delivery: 3–7 business days after production

United States

Estimated delivery: 3–6 business days after production

United Kingdom

Estimated delivery: 3–7 business days after production

Canada

Estimated delivery: 5–10 business days after production

These are estimates only. Once your order has shipped, delivery times are outside our control.

Not necessarily.

While FTP & Chill is proudly Australian-owned, your order may be fulfilled from any Printful production facility worldwide, depending on product availability and your delivery location.

This allows us to get your order to you as efficiently as possible.

Shipping costs depend on:

• Your delivery location
• The product(s) ordered
• Order size

Exact shipping rates are displayed at checkout before payment.

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details.

Our products are printed using Printful’s professional print technologies, selected based on the product type, fabric, and fulfilment location.

Depending on the item and production facility, this may include Direct-to-Film (DTF / DT-Flex) or other high-quality apparel printing methods used by Printful.

All methods are chosen to ensure:

• Vibrant, long-lasting prints
• Excellent durability through regular wear and washing
• Consistent quality across different colours and sizes

The specific printing technique may vary by location, but quality standards remain consistent across all Printful facilities.

If there’s an issue with your order, please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We’ll work with Printful to arrange a replacement or refund where appropriate.

Because our products are made to order, we don’t offer returns or exchanges for:

• Change of mind
• Incorrect size selection

However, if your item is faulty, damaged, or misprinted, we’ll make it right.

Please check the size guide carefully before placing your order.

Yes. Prices are displayed in your local currency where supported. Any applicable taxes are calculated at checkout according to your country’s requirements.

This depends on your country and order value.

• Australia & USA: Orders are typically delivered without additional duties
• UK & Canada: Import taxes or VAT may apply in some cases

Any applicable customs or import charges are the responsibility of the customer.

You can contact us at: hello@ftpandchill.com

We’re a small, independent brand — you’ll be speaking with a real human.

If we didn’t cover something, feel free to reach out. Whether you’re ordering from Melbourne, Manchester, Montreal, or Minneapolis, we’re happy to help.

FTP & Chill — Ride hard. Chill harder.